Frequently asked questions


Offer valid through 12/3/2019. Qualifying orders will receive a discount (“Coupon”) for the designated amount to be used on a future purchase. Qualifying Orders must use promo code EARNMORE at checkout. PURCHASE PRICE (‘SUBTOTAL’) OF ITEMS DETERMINES QUALIFYING VALUE. TAX, AND SHIPPING IS NOT INCLUDED TOWARDS QUALIFYING VALUE. Earned Coupons cannot be applied to previous purchases. Offer not valid on on prior purchases. Coupon may not be combined with any other discount or offer. Coupon has no cash value and will not be replaced if lost or stolen. Any returns of product in qualifying purchase will effectively reduce or eliminate expected credit. Coupons will be delivered to customers who placed a qualifying order at the conclusion of the promotion and prior to December 19 2019. Offer valid for customers 21+ years old. Void where prohibited. Drink responsibly.

BigFish Spirits is fully approved to ship craft spirits direct to consumer in the state of Illinois, compliant to all state laws and the 3-tier distribution system.

BigFish Spirits is a fully approved liquor retailer in the state of Illinois. We will be expanding into other states and regions soon.

Yes. Just like a liquor store, you need to be of legal drinking age to enjoy BigFish Spirits. All deliveries must be signed for by an adult (21+) with a valid government-issued ID.

Yes, the delivery address must be in Illinois and the person receiving the gift of legal drinking age. The person who signs for the delivery must be an adult (21+) with a valid government-issued ID.

We restock our collection on a regular basis. For updates on restocking and new additions, sign up for our email announcements and follow BigFish Spirits on social media. (Looking for a specific bottle? Let us know at support@bfspirits.com.)

Delivery is scheduled during the checkout process. Scheduling is important because in order to receive your order, an adult (21+) with a government-issued ID must sign for the package.

Any adult (21+) can sign for your delivery. This includes a friend, relative, co-worker, secretary, roommate, housekeeper, dog-walker, or neighbor.

Orders under $150: $8.00+
Orders over $150: Free shipping

You can choose your delivery window at checkout, the time varies by delivery destination.

For all customers, orders placed before 4 p.m. can arrive within 2 business days.

We offer expedited delivery service to select Illinois zip codes.

Same Day Delivery is available to the following Chicago-area zip codes when orders are placed before 2 p.m. Next Day Delivery is available when orders are placed before 4 p.m. Weekend Delivery is also available for these zip codes.

60016, 60018, 60022, 60025, 60026, 60043, 60053, 60068, 60076, 60077, 60091, 60093, 60131, 60171, 60176, 60201, 60202, 60203, 60301, 60302, 60305, 60610, 60613, 60614, 60618, 60622, 60624, 60625, 60626, 60630, 60631, 60634, 60639, 60640, 60641, 60642, 60644, 60645, 60646, 60647, 60651, 60656, 60657, 60659, 60660, 60701, 60706, 60707, 60712, and 60714

Delivery Windows are: 9 a.m. to 12 p.m.; 12 p.m. to 3 p.m.; 3 p.m. to 6 p.m.

Next Day Delivery is available to the following zip codes when orders are placed before 4 p.m. Weekend Delivery is not available at this time.

60002, 60004, 60005, 60006, 60007, 60008, 60009, 60010, 60011, 60012, 60013, 60014, 60015, 60017, 60019, 60020, 60021, 60029, 60030, 60031, 60033, 60035, 60037, 60038, 60039, 60040, 60041, 60042, 60044, 60045, 60046, 60047, 60048, 60049, 60050, 60051, 60055, 60056, 60060, 60061, 60062, 60064, 60065, 60067, 60069, 60070, 60071, 60072, 60073, 60074, 60078, 60079, 60081, 60082, 60083, 60084, 60085, 60086, 60087, 60088, 60089, 60090, 60092, 60094, 60095, 60096, 60097, 60098, 60099, 60101, 60102, 60103, 60104, 60105, 60106, 60107, 60108, 60109, 60110, 60111, 60112, 60113, 60115, 60116, 60117, 60118, 60119, 60120, 60121, 60122, 60123, 60124, 60125, 60126, 60128, 60130, 60132, 60133, 60134, 60135, 60136, 60137, 60138, 60139, 60140, 60141, 60142, 60143, 60144, 60147, 60148, 60151, 60152, 60153, 60154, 60155, 60156, 60157, 60159, 61060, 60161, 60162, 60163, 60164, 60165, 60168, 60169, 60170, 60172, 60173, 60174, 60175, 60177, 60178, 60179, 60180, 60181, 60183, 60184, 60185, 60186, 60187, 60188, 60189, 60190, 60191, 60192, 60193, 60194, 60195, 60196, 60197, 60199, 60204, 60208, 60209, 60303, 60304, 60399, 60401, 60402, 60403, 60404, 60406, 60408, 60409, 60410, 60411, 60412, 60415, 60416, 60417, 60419, 60420, 60421, 60422, 60423, 60424, 60425, 60426, 60428, 60429, 60430, 60431, 60432, 60433, 60434, 60435, 60436, 60437, 60438, 60439, 60440, 60441, 60442, 60443, 60444, 60445, 60446, 60447, 60448, 60449, 60450, 60451, 60452, 60453, 60454, 60455, 60456, 60457, 60458, 60459, 60461, 60462, 60463, 60464, 60465, 60466, 60467, 60468, 60469, 60471, 60472, 60473, 60474, 60475, 60476, 60477, 60478, 60480, 60481, 60482, 60487, 60490, 60491, 60499, 60501, 60502, 60503, 60504, 60505, 60506, 60507, 60510, 60511, 60512, 60513, 60514, 60515, 60516, 60517, 60519, 60521, 60522, 60523, 60525, 60526, 60527, 60532, 60534, 60538, 60539, 60540, 60542, 60543, 60544, 60545, 60546, 60548, 60552, 60554, 60555, 60558, 60559, 60560, 60561, 60563, 60564, 60565, 60566, 60567, 60568, 60570, 60572, 60585, 60586, 60597, 60598, 60599, 60601, 60602, 60603, 60604, 60605, 60606, 60607, 60608, 60609, 60611, 60612, 60615, 60616, 60617, 60619, 60620, 60621, 60623, 60628, 60629, 60632, 60633, 60636, 60637, 60638, 60643, 60649, 60652, 60653, 60654, 60655, 60661, 60663, 60664, 60666, 60668, 60669, 60670, 60673, 60674, 60675, 60677, 60678, 60679, 60680, 60681, 60682, 60684, 60685, 60686, 60687, 60688, 60689, 60690, 60691, 60693, 60694, 60695, 60696, 60697, 60699, 60803, 60804, 60805, 60827, 60901, 60914, 60915, 60940, 60950, and 60954

Delivery Windows are: 9 a.m. to 1 p.m.; 1 p.m. to 6 p.m.

We will contact you and set a new delivery window.

We want to give customers the chance to discover something new. If you try a product from BigFish Spirits and are not satisfied, contact us and we’ll help you find what you’re looking for.

To cancel or return your order, call us at 1-800-867-7704 or email our customer service team at support@bfspirits.com. Please provide your name and order number.

Your refund will be made within 5-10 business days from the time we receive the product back from you. Once the order has been returned back to us, you will receive an email letting you know that we have received the returned order, the return process is complete, and your card has been credited.

Contact Us

Customer Service: support@bfspirits.com

Partner Inquiries: info@bfspirits.com

Employment Opportunities: careers@bfspirits.com

Media and Press: press@bfspirits.com

General Inquiries: info@bfspirits.com


Phone: 1-800-867-7704

Call In Hours: 9 a.m. - 5 p.m. CST Monday-Friday


Snail Mail: 6428 N Ridgeway Ave Lincolnwood, IL 60712


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