Legally shipping directly to IL customers. Other states coming soon.

Frequently asked questions


Do I need to be 21 years old to order?

Yes, to view and/or order from BigFish, you need to be 21 or over.

What do I need to create an account?

The mobile application requires a valid State Issued ID or Passport to be able to create an account.

How soon can I get a delivery?

If you order before 2 pm, the order can be delivered as soon as the following day, or whenever you schedule it.

Can I schedule a delivery time?

Yes, you can. Someone from our team will reach out to you directly in order to schedule a window for delivery via support@bfspirits.com.

Do you deliver on the weekend?

Yes, we support delivery on Saturday at this time.

Does the person receiving the shipment need to be over 21?

Yes, the person receiving the delivery must provide a valid ID and be 21 or over.

Does someone have to be available to sign for the shipment?

Yes, someone must be available to sign for the package. The person signing for the delivery must provide a valid ID and be 21 or over.

How do I know when my package will arrive?

One of our drivers from our team will reach out to you directly via phone 1 hour prior to delivery in order to alert you of the delivery time.

What happens if I miss a delivery?

We will contact you and set a new delivery window.

If I miss a delivery will I be charged for an additional delivery?

The quick answer is yes, you will be charged an additional shipping charge, although we explore on a case by case basis. Please contact us with any additional questions regarding additional shipping charges at support@bfspirits.com.

Does the shipping rate vary based on delivery location?

Our shipping rates are a flat fee in the state of Illinois for up to 3 bottles (additional rates apply on orders over 3 bottles).

What happens if the product is broken?

Product is shipped in AirShock packaging, which has a very low break rate. There is a return policy within the application if needed.

Can I order as a gift for someone else?

Yes, as long as the delivery address is in the State of Illinois and the person receiving the gift is of legal drinking age.

What happens if you are out of stock on an item?

We restock on an on-going basis. We suggest that when a product is out of stock that you add the product to your Wish List and we will inform you when the product is available.

Why can I only get product in Illinois?

BigFish is a fully approved liquor retailer. Illinois is the first state we are live in. We will provide more information on additional states as they are needed.

How can you ship liquor? People say this is illegal.

BigFish is fully approved to ship liquor direct to consumer in the State of Illinois, and compliant with all state laws and the 3-tier system. Yes, we are new and ground-breaking, but especially fully legal.

How does the map work?

You can toggle regions on and off, once you select 'US' in the search bar, you will be shown product from the regions selected.

Why am I being charged sales tax on all of my orders?

BigFish is fully approved to ship liquor direct to consumer in the State of Illinois, and in order to stay that way, all taxes must be paid at the rate assigned at point of origin.