The terms set out in this Cancellation and Return Policy are also part of our Terms and Conditions. Please make sure you have read and understood both this Cancellation and Return Policy and our Terms and Conditions before placing an order with us to buy our products.
2.1 You have the right to cancel your order before you receive your products if:
2.2 You have the right to return your order after receipt if we deliver the products late or if the products delivered do not conform completely to what you ordered.
2.3 To cancel or return your order, please see the instructions in paragraph 4.1 below. We will refund the cost of the product and any delivery charges you may have incurred.
3.1 It is our aim to ensure that all products supplied to you arrive in perfect condition. If your order shows signs of damage at the time of delivery, however, please do not accept delivery. If after delivery, you discover a damaged or defective product, you have the right to return your order and receive a full refund. To return a damaged or defective order, please see the instructions in paragraph 5.1 below.
4.1 To cancel or return your order, please contact us by one of the following:
To exercise the right to cancel or return your order, you must inform us of your decision by a clear statement.
4.2 Returning products. Returns must be sent to the following address: BigFish, 6428 N Ridgeway Ave, Lincolnwood IL, 60712-4028. You must post them back to us or (if they are not suitable for posting) allow us to collect them from you.
4.3 When we will pay the costs of return. We will pay the costs of return when orders are cancelled and/or returned only for the reasons set forth in paragraphs 3 or 4 above. In all other circumstances (including where you are exercising your right to change your mind), you must pay all return costs, including shipping fees.
4.4 How we will refund you. All refunds, including delivery costs, will be made by the method you used for payment.
4.5 Deductions from refunds. If you are exercising your right to change your mind:
4.6 When your refund will be made. If you are exercising your right to change your mind: